Returns & Exchange

NOTE: RETURNS/EXCHANGES WILL NOT BE AVAILABLE FOR BOXERS, SOCKS, AND FACE MASKS, KEEPING HYGIENE IN CONSIDERATION. HOW TO MAKE A RETURN OR EXCHANGE? You can request a return or exchange of the product(s) within 10 days from the date of delivery if you are not satisfied with the purchase. Reverse pickup will be done from our side wherever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area. You may also contact us at support@zestyzoomy.com to arrange for reverse pickup. In the case of an exchange, the product will only be exchanged for a different size and cannot be changed with a different product from Snitch. In addition, the product returned or exchanged should be in the same exact condition as when it was sent, along with all the tags. A return or exchange will not be accepted if the product tags are removed or missing. Please note that a handling fee of ₹150 will be charged for returns.

HOW TO I RAISE RETURN OR EXCHANGE  REQUEST?

  • Visit the returns and exchange section on the website or click here to raise a return or exchange request for your order
  • Submit the required details in the empty fields
  • Follow the instructions and select the items you would like to return or exchange
  • A confirmation email would be shared once the return request is approved

REFUND, RETURN, AND EXCHANGE POLICY

For return/exchange, the reverse pick-up will be done in 2–3 days once the request is placed. It takes 7–10 days for the product to arrive at our warehouse, after which it undergoes a quality check. Once it passes the QC, the refund for the return or the exchange request will be initiated within 72 hours. Please note that a handling fee of ₹150 will be charged for returns.

REFUNDS FOR DISCOUNTED ITEMS

In the event that orders placed with a discount are returned, the discount will be waived and the products will be billed at MRP. The balance amount will be refunded to the account.

REFUNDS FOR PREPAID ORDERS

For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 3-5 working days once initiated. If not, please get in touch with your respective bank.

REFUNDS FOR CASH ON DELIVERY

Once the product(s) reaches us and passes the QC, a link via our Payments Partner (Cashfree) will be sent to your registered email ID and WhatsApp number. You would be required to click on the link and fill in the required details for the refund to be initiated on your account.

*Please note that Snitch would charge an additional handling charge of ₹150/- for returns when the customer opts for a bank refund w.e.f. February 11, 2021.

However, no charge would be applicable for returns if the customer opts for a store credit refund Store credits will reflect within 2 working days after the return has been accepted.  For requests placed before the aforementioned date, no additional handling fee will be charged.

TERMS AND CONDITIONS

  • Bank account details provided by the customer would be final, and any error in the details provided by the customer would not be the responsibility of the brand.
  • The customer will be under an obligation to take the utmost care of the product(s) while they are in their possession. This includes all of the product’s instructions, documents, and packaging while returning the product(s) in the same condition as received.
  • In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our email support@zestyzoomy.com with details of the product and its damage within 2 days of receiving the products, whereupon the customer will receive instructions from us.
  • Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period. We aim to process the refund as soon as possible and, in any case, within 30 working days of the day we confirmed to the customer via email that they are entitled to a refund.